eatVISFolder_FoodBeverageProgramme 2026_2027_V 3.7 - Flipbook - Page 30
>> Are we allowed to carry over a negative balance to the
next calendar- or scholastic year?
NO. All accounts must be cleared or have a positive balance before the semester ends or
1 month before the scholastic year ends.
>> Will my child keep their lunch card for the following
year?
YES. The cards in user will automatically be transferred to the next year. Only exception
is students transferring from Grade 5 to Grade 6 – they will receive new cards (Edu.
cards) provided by the school.
>> How can I monitor my child’s lunch account?
You can request a printed consumption list or check real-time usage through the eatApp
or eatWebsite. How can I find out if my child is having a negative balance on their lunch
card? Either enter through the web-portal/app or send a mail to Mr. P. Brandt (peter.
brandt@sodexo.com) .
>> What is the eatApp and eatWebsite?
Our free app and website makes account management easy:
•
Top up anytime
•
View transaction history
•
Check current balance
>> Do I have to use the app and the website to join the
Pre-paid lunch programme?
No. The eatApp and the eatWebsite is an additional service for your convenience. You
can still participate in the Pre-paid programme without using it.
>> Can I use the app or website even if I am not in the
Pre-paid lunch programme?
Yes, absolutely. Simply request access via the same registration form as for Pre-paid
registration: https://forms.cloud.microsoft/e/uh6jsZC2Dp
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