eatVISFolder_FoodBeverageProgramme 2026_2027_V 3.7 - Flipbook - Page 29
>> Will I be informed if my child has a negative balance on
their lunch card account?
Families are notified once a week (Thursdays) with an automatically generated e-mail if
balances are negative. Secondary students are informed verbally through our cashiers as
well.
>> What happens if my child forgets their Edu.card
at home?
Only applicable for Secondary students. They can still use our services – they have to
state their name and/or student id-number at our cash-registers This must be avoided –
it slows down our speed of service and 100% security cannot be guaranteed. Therefore,
it is essential that all students use their lunch card when using our services.
>> Is it necessary for my child to use their lunch card during their breaks?
Only applicable for secondary students.
YES! Please see information in previous answer above.
>> What if my child loses their Edu.card or ”Mifare“ Card?
Lost Edu.card: Report it to the Secondary office (Secondary Grades). A replacement
(€ 15,00 fee) will be charged by the school. The old card is deactivated to prevent
misuse. The new card will be registered in our cash register system, after information is
received from the school.
Lost “Mifare“ Card: Report it to the restaurant manager (Primary Grades). A replacement
(€ 15,00 fee) will be issued by Sodexo. The old card is deactivated to prevent misuse.
>> What will happen with the funds booked on this card, if
my child lose their card?
The remaining funds (if any) will automatically be transferred to the new card.
>> What will happen with the remaining lunch card funds at
the end of the scholastic year 2026/2027?
These funds will automatically be transferred to the next scholastic year.
29
