eatVISFolder_FoodBeverageProgramme 2026_2027_V 3.7 - Flipbook - Page 10
>> Lost and forgotten Lunch Cards
If students forget their card, they should wait at the end of the lunch line. Our cashier will
confirm their identity manually, if necessary, with the school assistance. Please note that
no codes or names will be accepted.
If an Edu.card is lost
(Secondary Grades)
•
Report the loss to the respective
school office.
•
A replacement card will be issued
within 14 days.
•
•
The fee for a replacement card is
€ 15,00 and has to be paid to the
school directly.
The original card will be deactivated
immediately to prevent misuse.
If a “Mifare” Card is lost
(Primary Grades)
•
Report the loss to the restaurant
manager Peter Brandt
(vis.catering.oss.at@sodexo.com).
•
A replacement card will be issued
within 48 hrs.
•
The fee for a replacement card
is € 15,00 and will be charged by
Sodexo.
•
The original card will be deactivated
immediately to prevent misuse
>> Do you have to join the Pre-paid lunch programme?
Not at all - your child is always welcome to drop by the cafeteria and use the
pay-as-you-go option. For a smoother and quicker experience, we recommend
topping up their “Mifare” Card or Edu.card with credit in advance.
>> How to register for the Pre-paid lunch programme,
programme,
the eatWebsite or eatApp?
Enrolling in the Sodexo Pre-paid lunch programme, eatApp and Website is quick and
easy. Just complete this online registration form:
https://forms.cloud.microsoft/e/uh6jsZC2Dp
After your registration has been received, an invoice will be emailed to you as listed in
the “Payment & Registration Policy” section.
You can register until the listed deadlines. For questions about partial payments, please
reach out to Peter Brandt directly peter.brandt@sodexo.com or
vis.catering.oss.at@sodexo.com or in our office in the cafeteria.
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